Privacy Policy

Last modified: October 26, 2026

INTRODUCTION

LAGREE GUELPH INC. (“Lagree Guelph” or "Company" or "We") respects your privacy and are committed to protecting it by complying with this policy.

This policy describes:

  • How we collect, use, disclose, and protect the personal information of our customers and website users ("you").

  • The types of information we may collect from you or that you may provide when you visit the website lagreeguelph.com, are using the Lagree Guelph standalone mobile application, or use the Lagree Guelph booking platform (our "Platform").

  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. 

This policy applies to information we collect, use, or disclose about you:

  • On this Platform.

  • In email, text, and other electronic messages sent through the Platform.

  • Through our mobile app, website, and desktop applications you download from this Platform, which provide dedicated non-browser-based interaction between you and the Platform.

  • When you interact with our advertising and applications on third-party websites, booking services, and other services if those applications or advertising include links to this policy.

This Privacy Policy applies to our website and our mobile app.

The Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

This policy DOES NOT apply to information that:

  • We collect offline or through any other means, including on any other Company or third-party website.

  • You provide to, or that is collected by any third party, through any application or content (including advertising) that may link to or be accessible from or on the Platform.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, do not use, download, or register with Platform or Lagree Guelph. By accessing or using this Platform and clicking the check-box confirming you have read and agree to this policy (or any amendment hereto, as consented to by clicking a new consent check-box), you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). We will notify you in advance of any material changes to this policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.

INFORMATION WE COLLECT ABOUT YOU

We collect and use several types of information from and about you, including:

  • Personal information that we can reasonably use to directly or indirectly identify you, such as your name, birthday, mailing address, e-mail address, telephone number, internet protocol (IP) address used to connect your computer to the internet, user name or other similar identifier, billing and account information, emergency contact information, fitness-related information voluntarily provided for safety purposes, any other personal information necessary to complete an employment application (only applicable if applying for employment with Lagree Guelph), and any other identifier we may use to contact you ("personal information"). This can include other info required to use certain features, automatically recorded times and dates of website visits, how long an individual stays on a webpage, website postings, credit card numbers, and SIN number (if applying for employment with Lagree Guelph).

We provide an opportunity for any user to unsubscribe from our Platform or opt-out of contact for marketing purposes on an ongoing basis by accessing our Platform and updating communication preferences within Your account, using the unsubscribe mechanism at the bottom of our e-mails, or e-mailing to info@lagreeguelph.com.

  • Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Platform feature. 

  • Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Platform, and usage details.

  • Non-personal details about your Platform interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Platform (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

HOW WE COLLECT INFORMATION ABOUT YOU

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.

  • User contributions. You may also provide information for us to publish or display on public Platform areas or transmit to other Platform users or third parties. For example, if you achieve a milestone for attending a certain number of classes, we may post your milestone achievement on our Platform. You may withdraw your consent to our publishing of this information at anytime and Lagree Guelph will make reasonable efforts to discontinue future use of your information; provided, however, that certain situations may arise where the previously published information may not always be removable by Lagree Guelph from all Platforms or from third-party shares.

  • Automated technologies or interactions, as you navigate through our Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

  • Third parties or publicly available sources, for example, our business partners.

  • Information Collected through Use of Services, Lagree Guelph may take photographs and/or videos during classes, promotional events (for example, the grand opening event), community events, partnerships, and other studio activities, for marketing and social media purposes, that contain your image, photograph, likeness, voice, and/or video. Your consent to such collection of personal information will be obtained separately through a release and consent waiver provided by Lagree Guelph to the use of these materials; provided, however, that your inclusion in such waiver/release will be voluntary, the personal information provided by you as a result will be stored in accordance with this policy, and you have the right to withdraw your consent to Our use of this personal information, at which time Lagree Guelph will make reasonable efforts to discontinue future use of your personal information. Notwithstanding the foregoing, except with respect to the protection of your personal information as set out in this policy, any waiver, release, consent, or authorization granted by you regarding our use of your photograph, image, likeness, voice, and/or video shall govern and prevail over this policy with respect to any dispute, proceeding, claim, or enforcement matter arising from or relating to such use, and this policy shall not modify, limit, or impair the enforceability thereof.

Information You Provide to Us 

The information we collect directly from you on or through our Platform may include:

  • Information that you provide by filling in forms on our Platform. This includes information provided at the time of subscribing to join Lagree Guelph, posting material, and/or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Platform.

  • Records and copies of your correspondence (including email addresses), if you contact us.

  • Your responses to surveys that we might ask you to complete for research purposes.

  • Details of transactions you carry out through our Platform (including Your class registrations) and of the fulfillment of your orders. You may be required to provide financial information before placing a subscription order through our Platform.

  • Your search queries on the Platform.

You may also provide information (including photos of you attending Lagree classes or other functions) to be published or displayed (hereinafter, "posted") on public areas of the Platform or transmitted to other users of the Platform or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by email of such request to us and/or logging into your account profile, please be aware that no security measures are perfect. Additionally, we cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies  

As you navigate through and interact with our Platform, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

  • Information about your mobile device and internet connection, including the device’s unique identifier, operating system, browser type, mobile network information, and the device’s telephone number

  • Metadata and other information associated with other files stored on your device.

  • Real-time information about the location of your device.

We may also use these technologies to collect information about your online activities over time and across third-party websites, apps, or other online services (behavioral tracking). To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information we collect in other ways, or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Platform according to your individual interests.

  • Speed up your searches.

  • Recognize you when you use or return to our Platform.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or a small file placed on your smartphone. You may refuse to accept browser cookies by activating the appropriate setting on your browser. You may refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform. 

  • Web Beacons. Pages of our Platform and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website or app statistics (for example, recording the popularity of certain website/app content and verifying system and server integrity). 

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Platform, including advertisements, are served by third parties, including advertisers, ad networks and servers, website/app hosting providers, website/app analytics providers, content providers, your mobile device manufacturer and service provider, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Platform. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. 

You can opt-out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada or/and an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Platform and its contents to you.

  • To provide you with information, products, or services that you request from us.

  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.

  • To provide you with notices about your account/subscription, including expiration and renewal notices.

  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.

  • To notify you about changes and/or updates to our website/app and any products or services we offer or provide through them.

  • To improve our Platform, products or services, marketing, or customer relationships and experiences.

  • To allow you to participate in interactive features, social media, or similar features on our Platform.

  • To allow you to participate in interactive features, social media, or other features on our Platform.

  • For marketing purposes.

  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

Use of You Mobile Information and Mobile Messaging Practices

We may use your mobile cellular telephone/smartphone information as follows:

  1. Program Description

By opting in, you agree to receive recurring automated text messages from Lagree Guelph ("we," "us," "our") at the mobile number you provided. Messages may include appointment/class reminders, class updates, account alerts, promotional offers, or customer support follow-ups. Consent to receive these messages is not a condition of your subscription or any purchase.

  1. Message Frequency

You may receive up to 6 messages per month. Message frequency may vary depending on your activity and interactions with us.

  1. Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

  1. How to Opt Out and Get Help

You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@lagreeguelph.com or  519-400-8124.

  1. Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.

  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LAGREE GUELPH INC.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by LAGREE GUELPH INC. about our customers and users is among the assets transferred.

  • To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. 

  • To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Platform improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

  • To fulfill the purpose for which you provide it. 

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.

  • To enforce or apply our Membership Agreement, including its attached Terms & Conditions, and other agreements, waivers and/releases, you may enter into with Lagree Guelph from time to time, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LAGREE GUELPH, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Platform improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

By submitting your personal information or engaging with the Platform, you consent to this transfer, storage, or processing.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Platform may not be accessible or may not function properly. For more information about tracking technologies, see Information We Collect Through Cookies and Other Automatic Data Collection Technologies. 

  • Location Information. You can choose whether to allow the app to collect and use real-time information about your device’s location. If you block the use of location information, some parts of the app may by inaccessible or not function properly.

  • Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated third parties for marketing or promotional purposes, you can opt out by updating your account preferences or contacting Lagree Guelph directly (via email at info@lagreeguelph.com or at our address).

  • Promotional Offers from the Company. If you have opted in to receive certain emails from us but no longer wish to have your email address/contact information used by the Company to promote our own products or services by logging into the Platform and adjusting your user preferences in your account profile, or by sending us an email stating your request to info@lagreeguelph.com.  If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email. This opt-out does not apply to information provided to the Company as part of a product purchase, warranty registration, product service experience, or other transactions.

Withdrawing your consent to receive promotional offers, optional communications, marketing emails, promotional messages, or prohibit/limit disclosure of information for advertising and/or marketing purposes will not affect or withdraw your consent to continue receiving Our services, your Lagree Guelph membership status, processing of your payments, maintaining your membership records, administer bookings, or enforce studio policies.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and/or an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions and will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform. 

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

CHILDREN UNDER THE AGE OF 13

Our Platform is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Platform. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Platform or on or through any of its features/register on the Platform, make any purchases through the Platform, use any of the interactive or public comment features of this Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Lagree Guelph directly or our Privacy Officer identified below.

HEALTH AND FITNESS DATA

If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.

This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.

You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.

Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

You can review and change your personal information by logging into the Platform and visiting your account profile page. 

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at info@lagreeguelph.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

  • Information protected by solicitor-client privilege.

  • Information that is part of a formal dispute resolution process.

  • Information that is about another individual that would reveal their personal information or confidential commercial information.

  • Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at info@lagreeguelph.com.

WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@lagreeguelph.com or in-person at 340 Woodlawn Road West, Unit 3, Guelph, Ontario. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. 

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or with an in-app alert the first time you use the app after we make the change. 

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platform and this privacy policy to check for any changes.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at: 

Privacy Officer: Taylor Lush

Address: 340 Woodlawn Road West, Unit 3, Guelph, Ontario, N1H 7K9; and/or

Email: info@lagreeguelph.com  

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.